ph895 Privacy Policy

1. Introduction

ph895 ("ph895", "we", "us", or "our") operates the online casino and sports betting platform at ph895.club (the "Platform"). We are committed to protecting the personal data of our players, visitors, and prospective players in accordance with applicable Philippine data privacy legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy ("Policy") describes the types of personal data ph895 collects from users of the Platform ("you" or "User"), the purposes for which that data is collected and processed, the parties with whom it may be shared, the security measures in place to protect it, and the rights available to you as a data subject under Philippine law.

By accessing the Platform, registering an account, or otherwise using any ph895 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

2. Data Controller

ph895 acts as the Personal Information Controller for the personal data processed through the ph895 Platform. As the controller, ph895 determines the purposes and means by which your personal data is processed. You may contact our Data Protection Officer (DPO) at any time regarding data privacy matters using the contact details provided in Section 15 of this Policy.

3. Data We Collect

3.1 Data You Provide Directly

When you register, use, or interact with the ph895 Platform, we collect personal data that you provide directly to us. This includes:

• Registration data: Full legal name, date of birth, email address, mobile number, and chosen username and password;
• Identity verification (KYC) data: Government-issued identification documents (such as PhilSys ID, passport, driver's licence, or UMID), a selfie photograph, and proof of address where required;
• Financial data: GCash or Maya account numbers, bank account details (BPI, BDO, UnionBank) or other payment identifiers used for deposits and withdrawals;
• Communications data: Messages, enquiries, and complaints submitted through live chat, email, or any other support channel on the Platform;
• Responsible gaming data: Self-exclusion requests, deposit limit preferences, cooling-off period requests, and other responsible gaming tool settings configured in your account.

3.2 Data Collected Automatically

When you visit or use the Platform, ph895 automatically collects certain technical and behavioural data, including:

• IP address and approximate geographic location;
• Device type, operating system, browser type and version;
• Session timestamps, pages visited, and time spent on each page;
• Game play data including game titles accessed, wager amounts, game outcomes, and session duration;
• Transaction history including deposit amounts, withdrawal requests, and payment method used;
• Referral source (how you arrived at the Platform).

3.3 Data from Third Parties

ph895 may receive personal data about you from third-party sources in limited circumstances, including: identity verification service providers used for KYC checks; payment processors such as GCash, Maya, and Philippine banking partners; fraud prevention and anti-money laundering screening services; and advertising partners (in anonymized or aggregated form only, for attribution purposes).

Category	Examples	Source
Identity Data	Name, DOB, government ID, selfie photo	You (during registration/KYC)
Contact Data	Email address, mobile number	You (during registration)
Financial Data	GCash number, bank account details	You; payment processors
Technical Data	IP address, device type, browser	Automatically collected
Gaming Data	Game history, wager amounts, session data	Automatically collected
Communications	Support chat logs, emails	You (via support channels)

4. How We Use Your Data

ph895 processes your personal data for the following purposes:

• Account management: Creating and maintaining your ph895 account, authenticating your identity upon login, and enabling account recovery;
• Service delivery: Providing access to casino games, live dealer tables, sports betting, bingo, and all other Platform features;
• Payment processing: Processing deposits, withdrawals, and refunds through GCash, Maya, BPI, BDO, UnionBank, and other accepted payment channels in Philippine Peso;
• KYC and age verification: Verifying that you are at least 21 years of age and confirming your identity as required by applicable regulations before processing withdrawals;
• Regulatory compliance: Meeting ph895's legal obligations under Philippine law, including anti-money laundering (AML) requirements, record-keeping obligations, and cooperation with lawful regulatory requests;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming controls including self-exclusion and deposit limits;
• Fraud prevention and security: Detecting and preventing fraudulent transactions, unauthorized account access, bonus abuse, and other security threats;
• Customer support: Responding to your enquiries, resolving complaints, and providing technical assistance;
• Platform improvement: Analysing usage patterns, game performance data, and technical metrics to improve the Platform's functionality and user experience;
• Marketing communications: Sending you information about promotions, bonuses, and new games at ph895, where you have consented to receive such communications or where ph895 has a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings or by contacting support.

5. Legal Bases for Processing

ph895 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have provided explicit consent to specific processing activities, such as receiving marketing communications or the processing of sensitive personal information for KYC purposes;
• Contractual necessity: Where processing is necessary to perform the contract between ph895 and you — specifically, to provide the casino and betting services you have signed up for and to process your transactions;
• Legal obligation: Where ph895 is required to process your data to comply with a legal obligation under Philippine law, including AML reporting, age verification requirements, and regulatory record-keeping;
• Legitimate interests: Where ph895 has a legitimate interest in processing your data that is not overridden by your privacy rights — for example, for fraud prevention, Platform security, and improving the service for all Filipino players.

6. Sharing Your Data

6.1 Third-Party Service Providers

ph895 shares personal data with carefully selected third-party service providers who assist in operating the Platform, strictly on a need-to-know basis and subject to appropriate data processing agreements. These include: KYC and identity verification providers; payment processors (GCash, Maya, BPI, BDO, UnionBank, Coins.ph); cloud infrastructure and hosting providers; fraud detection and AML screening services; customer support platform operators; and game content providers (who may receive anonymized session data).

6.2 Regulatory and Law Enforcement Disclosure

ph895 will disclose personal data to Philippine government authorities, law enforcement agencies, and regulatory bodies — including the Anti-Money Laundering Council (AMLC) and PAGCOR — where required or permitted by applicable Philippine law. ph895 will not notify users of such disclosures where doing so would be prohibited by law or would compromise an investigation.

6.3 No Sale of Personal Data

ph895 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any data sharing is limited to what is strictly necessary for the purposes described in this Policy.

7. Payment Data

Payment data — including GCash wallet numbers, Maya account details, and Philippine bank account information — is processed by ph895 solely for the purpose of executing deposits and withdrawals in Philippine Peso. Sensitive payment credentials such as full card numbers and CVV codes are not stored on ph895's servers; they are handled directly by the relevant payment processor using their own encrypted infrastructure.

ph895 retains records of transaction amounts, timestamps, payment methods used, and transaction reference numbers for the purposes of financial record-keeping, AML compliance, and dispute resolution. These records are retained for the periods specified in Section 9 of this Policy.

8. Cookies & Tracking Technologies

8.1 Types of Cookies Used

ph895 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly — including session authentication tokens, login state, and security tokens. These cannot be disabled without impairing Platform functionality;
• Analytical cookies: Used to collect anonymized data on how users navigate the Platform, which games are most accessed, and where users encounter errors, in order to improve the Platform's performance and user experience;
• Preference cookies: Used to remember your Platform preferences such as language selection and responsible gaming tool settings;
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious session behaviour.

8.2 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. However, disabling essential cookies will impair your ability to log in to and use the ph895 Platform. ph895 does not use cookies to track your activity on other websites outside of ph895.club.

9. Data Retention

ph895 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following retention periods apply:

• Account data and gaming history: Retained for a minimum of five (5) years following account closure, consistent with Philippine AML record-keeping requirements;
• KYC documentation: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later;
• Financial transaction records: Retained for a minimum of five (5) years following the transaction date;
• Customer support communications: Retained for two (2) years following the resolution of the relevant support request;
• Self-exclusion records: Retained for a minimum of five (5) years following the expiry or lifting of the self-exclusion, to prevent re-registration during the self-exclusion period.

Upon expiry of the applicable retention period, ph895 will securely delete or anonymize your personal data, unless retention is required by a specific legal obligation or ongoing regulatory investigation.

10. Data Security

ph895 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption on all data transmitted between your browser or device and ph895 servers;
• Encryption of sensitive data at rest, including KYC documents and financial identifiers;
• Role-based access controls limiting ph895 staff access to personal data on a strict need-to-know basis;
• Regular security assessments of Platform infrastructure;
• Monitoring systems for detecting unauthorized access attempts, unusual login patterns, and data breach indicators.

Despite ph895's security measures, no data transmission over the internet or electronic storage system is completely secure. While ph895 takes all reasonable steps to protect your data, ph895 cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, ph895 will notify you and the National Privacy Commission (NPC) as required by the Data Privacy Act of 2012.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (R.A. 10173), you have the following rights regarding your personal data held by ph895:

• Right to be informed: The right to know what personal data ph895 collects, how it is processed, and for what purpose — as described in this Policy;
• Right of access: The right to request a copy of the personal data ph895 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure (right to be forgotten): The right to request deletion of your personal data, subject to ph895's legal obligations to retain data under AML and other applicable laws;
• Right to object: The right to object to the processing of your personal data where ph895 relies on legitimate interests as the legal basis, including objection to direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe ph895 has violated your data privacy rights.

To exercise any of these rights, please contact ph895's Data Protection Officer using the contact details in Section 15. ph895 will respond to all verified data subject requests within thirty (30) calendar days of receipt.

12. Children and Minors

The ph895 Platform is strictly intended for adults aged 21 years and above. ph895 does not knowingly collect personal data from individuals under the age of 21. If ph895 becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has accessed the Platform using your details or otherwise, please contact ph895 support immediately.

13. International Data Transfers

ph895's primary data processing infrastructure is located within or serving the Philippine market. However, some of ph895's third-party service providers — including cloud infrastructure providers and certain game content providers — may process data in jurisdictions outside the Philippines. Where such transfers occur, ph895 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the Data Privacy Act of 2012, including through data processing agreements incorporating standard contractual clauses or equivalent protections.

14. Changes to This Policy

ph895 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file or via a prominent notice on the Platform, at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a data privacy concern or complaint, please contact ph895's Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available in the ph895 app and Platform, 24/7 on Philippine Standard Time

ph895 will acknowledge all data privacy requests within five (5) business days and provide a substantive response within thirty (30) calendar days. If you are not satisfied with ph895's response to your complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Republic of the Philippines.

For disputes regarding the processing of your data in connection with responsible gaming matters — for example, a self-exclusion that ph895 has failed to honour — please also contact ph895 support directly via live chat for urgent resolution.